Ways to jeopardize trust

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Just like a real bank account, one can also withdraw from The Emotional Bank Account of others.  Withdrawing can happen accidentally (we all make mistakes), but when it happens too much, the account can be OVERDRAWN — trust levels get too low. Ways to withdraw from The Emotional Bank Account of others: Showing discourtesy Being disrespectful Cutting others off Overreacting Ignoring the other …

Team Norming Sessions

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In 2015, Google did a study where they discovered that the #1 factor for team performance and success had little to do with talent or IQ.  The #1 factor for teams was psychological safety. “Psychological safety is a belief that one will not be punished or humiliated for speaking up with ideas, questions, concerns or mistakes.” Amy Edmondson Harvard Business …

Adding Value to Others

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Just like a real bank account, one can deposit into someone else’s Emotional Bank Account by: Being courteous Showing kindness Being honest Being vulnerable Making others laugh Keeping commitments Delivering high quality work etc. Notice, some of these deposits can be soft skills, like being courteous, and others could be more hard skills based – like delivering high quality designs.  …

How to Build Trust: The Emotional Bank Account

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In The Seven Habits of Highly Effective People, Stephen Covey talks about a concept called “The Emotional Bank Account” that I have found to be a great framework to describing how to build successful trusting relationships. The Emotional Bank Account is a metaphor used to describe the amount of trust that’s built up in a relationship.  It’s the feeling of safety …

Introducing Relationships 101

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Whether you’re on a project (or team) for a brief amount of time or a long period of time, one thing is for certain:  you’re going to have to build relationships in order to collaborate and get the project done successfully. That being said, I believe it helps if people like us or at the very least, have an amicable …