Once you’ve taken a few breathes, start to ASK QUESTIONS to learn more about how a designer was thinking about the design decisions. “Why” questions become invaluable for discovering intentions.
- Curious to know, why did you choose this color?
- Why did you consider this feature over another?
- Tell me, why did you go in their direction?
Asking questions like this helps show you CARE about the other person’s hard work.
It helps build rapport and helps set a context for reflecting and exploring the design together. Showing you are thoughtful about another person’s perspective, is the basis of empathy (a skills set that great designers cultivate).