Rapport

Monish Subherwal

1.  Rapport is the presence of trust, respect and safety, harmony, understanding, and cooperation in a relationship. 2.  That you appreciate, understand, and respect another person’s view of the world. NOTE:  You don’t need to agree or even like the person to be in rapport. Episode 9 teaches the basics of Rapport! 001 Build Healthy Relationships (The Emotional Bank Account) Why …

Reciprocity

Monish Subherwal

Reciprocity is the old “give a little get a little” idea. Human beings tend to be wired to respond kindly when others respond kindly to us. In sales, this is sometimes used as a tactic – where sales people will offer drinks, food, or socially accepted “bribes” to encourage reciprocal behavior of the customer. Wikipedia defines it as such: “As a …