Monish Subherwal is a service designer at Accenture/Fjord.
Telecom DIY Self Install
Due to Covid, a large Telcom organization was being asked by customers for less contact with technicians.
The ask: How might we... design a DIY internet and tv installation experience for a variety of customer types?
Insurance Customer Centric Transformation
A large insurance company asked us to reimagine how they could transform their organization to be more customer centric.
How I Can Help Your Organization
Create a culture of learning
AB Testing, Lean UX, Agile, Google Analytics, Design Thinking...
Establish effective
design practices
Design language and collaboration systems
Sell design to stakeholders
Presentation, Cross Collaboration and Buy-in, Approval and Review
Developing and leading the team
Setting clear goals, conflict management, workload allocation
Give feedback to ensure quality design work
Design critique, How-Why Laddering, PQP (Praise-Question-Polish)
Unify & evolve
the design vision
Theme Discovery, Brand Identity Prism
Let's Work Together!
Am I the ideal candidate?
Here are a few ways to connect with me (and also download my resume):
© 2018 Monish Subherwal. All rights reserved.