Monish Subherwal is a service designer at Accenture/Fjord.
Download my resume or contact me at [email protected]
Telcom DIY Self Install
Due to Covid, a large Telcom organization was being asked by customers for less contact with technicians.
The ask: How might we... design a DIY internet and tv installation experience for a variety of customer types?
Using Research Insights to prioritize
and define an MVP.
Type: Large-Scale, Waterfall, Responsive
Deliverables: User Interviews, Competitive Analysis, Prototyping, Feature Prioritization, Design Pattern Library
How I Can Help Your Organization
Create a culture of learning
AB Testing, Lean UX, Agile, Google Analytics, Design Thinking...
Design language and collaboration systems
Sell design to stakeholders
Presentation, Cross Collaboration and Buy-in, Approval and Review
Developing and leading the team
Setting clear goals, conflict management, workload allocation
Give feedback to ensure quality design work
Design critique, How-Why Laddering, PQP (Praise-Question-Polish)
Unify & evolve
the design vision
Theme Discovery, Brand Identity Prism
© 2018 Monish Subherwal. All rights reserved.